IT Support
We Won’t Leave You Hanging
Real-time IT fixes are a call or text away.
24/7 IT Support
Dominion is ready to help when bad things happen: crashed computers, network connectivity issues, ransomware infections, or simply human error.
High-Level Assistance
Dominion scales up more advanced support for larger system issues, including the prevention of cyberattacks and the mitigation of malicious issues like ransomware and viruses.
Remote Access
No matter where your employees work, we make it easy for them to use business applications and important data by anticipating their access requests and answering support questions—even during unconventional hours.
Customized Support
If your employees routinely submit quick requests, we'll route those to the best technician for the job. If you require in-depth software support, more skilled experts will field your questions.
Proactive Approach
Dominion doesn't wait for problems to occur. Instead, we use proactive IT monitoring and maintenance to anticipate issues and then resolve them quickly and efficiently.
Routine Maintenance
Our IT support starts simply by making daily tasks easier and troubleshooting basic issues. This includes password resets, new employee onboarding, and the resolution of common login issues.
Chat support
Web-based chat support is the rule in today’s digital world. Dominion provides chat-based help desk services that provide instant expertise, elevate more complex requests, and provide assistance when your employees need it most.
Email support
For lower-level issues that don’t require immediate solutions, IT support can be requested via automated messaging. Email submissions are added to a ticketing queue that can be monitored by both client and IT support staff. This provides transparency into the support process—and timely incident resolution.
Trusted partnership
Dominion is more than just a managed services provider. We’re a reliable business partner, too, available to solve short-term problems and plan for long-term success alike.
Get the support you need
Learn how our managed services can help your business do more in less time and for less money.
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Quick response time
Many business owners don’t have access to immediate help when IT issues occur. Time is critical after a cyber incident, and a delayed response can lead to more widespread damage. With IT support from Dominion, our experts are always available when you need us.
Dedicated support
Without support from an in-house IT team or on-demand help desk, your business could suffer. Dominion provides all of its clients with dedicated high-quality service and expert problem resolution. Whatever your IT challenges, we can help you.
All devices covered
IT support means so much more than just caring for computers. Comprehensive assistance from Dominion cares for networks, printers, mobile devices, email inboxes, collaboration apps, and cloud backups. Our all-inclusive support responds quickly to security problems and delivers expert remediation to restore access to all devices.
IT Services
IT Support
Remote Support
Our support team delivers fast and effective IT support using remote access tools to get your team back to work while minimizing interruptions.
Help Desk
Our 24/7 support is available through online chat, phone, email, and text, delivering the assistance your team needs—when and where you need it.
Service-Level Agreement
From the beginning of our relationship, we commit to working on your issues within the time period you select—and we don’t stop until the problem is resolved.
On-Site Support
Most issues can be resolved remotely. But some IT problems require on-site resolution. When that’s the case, we’ll be there—following the health and safety protocols that your company requires.
Peace of Mind
Find the IT support plan that’s right for you—and right-sized for your business.
Let’s Talk
We Can Help
More Business-Friendly IT Solutions
There’s so much to explore. Discover the other ways Dominion helps businesses like yours stay secure, improve productivity, and more.
Packages
I need a custom solution.
Not sure how all these services pertain to you? Check out our recommended package bundles.
Networking
We provide comprehensive networking installation services, from design and installation to configuration and optimization.
IT Managed Services
My business needs help with IT and security.
Keep your technology securely running at peak potential with 24/7 monitoring and expert management.
Cybersecurity
I need protection from ransomware.
Our firewall services provide robust protection for your network and valuable data against cyber threats and unexpected attack.
Cloud Services
I want to migrate to the cloud.
Experience the cost savings, efficiencies, and anywhere access of the latest cloud solutions.
IT Guidance
I need an IT strategy to support our business goals.
Put our expertise to work for your business with customized IT guidance.
IT Support
I need faster IT support.
Rely on dependable IT support to resolve issues quickly and avoid disruptions to your business.
Unified Communications
My team needs to collaborate and connect with customers.
Seize new opportunities and foster collaboration with reliable, anywhere connectivity.
Data Backup
I need to securely back up my data.
Know that you can recover your data no matter what happens with consistent, dependable backup solutions.
Productivity Applications
I need to install new software.
Give your team the tools they need to do their best work with app implementation services.
Compliance
I need to comply with my industry regulations.
Confidently meet data and privacy regulations through specialized compliance services.
Network Management
I need faster wifi and more streamlined systems.
Improve your network connectivity through secure network solutions.
IT Procurement
I'm opening a new location.
Leverage our vendor relationships for cost-effective, top-quality systems and equipment.